This Privacy Policy explains how Alteration Station processes personal data when you use the website, contact us, book an appointment, or request tailoring, alteration, remodelling, or upcycling services. It also describes the main categories of data we collect, the purposes of processing, sharing practices, retention, and the rights available under applicable data protection law.
This section introduces how personal information, user rights, and support pathways are addressed in the document below.
Depending on the circumstances, you may be able to request access to your data, correction of inaccurate information, deletion, restriction of processing, or an objection to processing based on legitimate interests. Some requests may not be granted where we must keep information for legal, contractual, or evidentiary reasons.
To exercise your rights, send a clear request using the contact details in this policy and describe the data or processing issue involved. We may ask for information needed to verify your identity and to understand the request. If a request is complex or numerous, we may need additional time within the limits allowed by law.
We retain personal data for the period necessary to handle enquiries, manage appointments, complete projects, maintain business records, and meet legal, accounting, or dispute-related obligations. When data is no longer needed, we delete it or anonymise it where appropriate, subject to any mandatory retention period that applies.
The updated version will apply from the date it is published unless a different effective date is stated. We may provide additional notice for material changes where appropriate, but users should review this policy periodically to stay informed about current practices.
We may collect identification and contact details, project details about garments and requested alterations, appointment information, communication records, payment-related information, and technical data such as device and usage information. Where relevant to a project, we may also process measurements, fit preferences, and notes needed to assess fabric condition, construction, and redesign limitations.
We receive data from contact form submissions, email or phone enquiries, appointment and fitting interactions, project discussions, and collection or payment arrangements. We may also obtain limited technical data automatically when the website is accessed, such as browser and device information, log data, and cookie-related identifiers.
The website may use essential cookies to support basic functions, preference cookies to remember selected settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose. Non-essential cookies are used only where permitted.
You can block or delete cookies through your browser settings, although some site functions may not work properly if certain cookies are disabled. Where the website offers cookie controls, you may use them to limit non-essential cookies. Browser settings remain the main method for controlling cookie use.
We use personal data to respond to enquiries, arrange and manage appointments, assess garments and materials, prepare quotes, obtain design approval, carry out remodelling or alteration work, coordinate collection, handle payments, maintain records, improve website performance, and comply with legal obligations. We may also use data to communicate about project status, fit reviews, care notes, and related service administration.
We may share personal data with trusted service providers that support website hosting, communications, appointment handling, payment processing, record keeping, or similar operational tasks. These parties act on our instructions or as independent controllers where required by law or the nature of the service. We do not authorise them to use the data for unrelated purposes.
We may share personal data with public authorities, courts, or other recipients when disclosure is required to comply with legal obligations, respond to lawful requests, protect our rights, or establish, exercise, or defend legal claims. We may also disclose information where necessary to prevent fraud, misuse, or security incidents.
Where GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken at your request before entering into a contract, compliance with legal obligations, our legitimate interests, or consent where required. The lawful basis depends on the type of interaction, including enquiries, appointments, project assessment, remodelling work, collection, and website use.
Because our business is established in Croatia, GDPR applies to the processing of personal data in relation to users in the European Economic Area where the regulation is applicable.
Where GDPR applies, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to receive data portability in some cases. If processing is based on consent, you may withdraw consent at any time for future processing. You may also raise a concern with the competent supervisory authority if you believe your rights have been affected.
Use the contact details below for privacy questions, rights requests, or policy-related correspondence.
